If you encounter an issue when entering the Mercyhurst Orientation page, contact the Mercyhurst IT HELP desk.

If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:

Hours (Eastern Time):
Sunday, 4:00 PM to 1:00 AM
Monday - Thursday, 7:00 AM to 1:00 AM
Friday, 7:00 AM to 9:00 PM

Email: contact ALEKS

Telephone: (714) 619-7090

Website: https://www.aleks.com/support/contact_support

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If you need to consult with an advisor prior to New Student Orientation, send an email with your initial question to aleksadvising@mercyhurst.edu